Terms of Service

Last updated: June 16, 2026

These Terms of Service (the “Terms”) govern your use of this website and any services provided by Ticket Busters Ltd. (“Ticket Busters,” “we,” “us,” or “our”). By using this website, submitting the quote form, or retaining us, you agree to these Terms. If you do not agree, please do not use the website or our services.

1. We are court agents — not lawyers

Ticket Busters provides non-lawyer court agent and administrative assistance with traffic tickets and related provincial offence matters in Alberta, Saskatchewan & British Columbia. Our representatives are not lawyers. They are not members of, licensed by, insured through, or regulated by the Law Society of British Columbia (or the law society of any other province). In British Columbia, the practice of law is regulated under the Legal Profession Act, and lawyers are governed by the Law Society of British Columbia; we are not.

2. Considerations when retaining a court agent

3. No legal advice; no lawyer-client relationship

Nothing on this website, in our communications, or in the course of our services constitutes legal advice, and it should not be relied on or interpreted as such. As non-lawyers, court agents cannot provide legal advice. Using this website, submitting your information, or receiving a quote does not create a lawyer-client relationship, and no solicitor-client privilege attaches to anything you share with us. If you require legal advice, you should consult a lawyer licensed in your province.

4. Right to appear and scope of representation

Whether a non-lawyer may appear or represent a person in a particular proceeding is determined by the applicable law of the province and by the court, and it can depend on the type of matter and the court location. In each province where we operate, the practice of law is regulated by that province’s law society, and we are not lawyers and are not regulated by any of them. The rules differ by province:

British Columbia

The practice of law is regulated by the Law Society of British Columbia under the Legal Profession Act. A non-lawyer’s ability to appear for a client in the Provincial Court of British Columbia is subject to the Court’s practice directions — including Practice Direction GEN 05, Non-Lawyers Appearing for Clients in Court — and applicable legislation, and the presiding judge or judicial justice may permit or refuse a non-lawyer appearing for a client.

Alberta

The practice of law is regulated by the Law Society of Alberta under the Legal Profession Act (Alberta). Traffic matters are heard in the Alberta Court of Justice (Traffic Court). A non-lawyer may act as an agent only with the leave (permission) of the court, and that permission may be refused. Paid non-lawyer agents are not permitted to represent defendants at some Alberta court locations. Where we cannot appear, we can still help you prepare and you may attend or represent yourself.

Saskatchewan

The practice of law is regulated by the Law Society of Saskatchewan under The Legal Profession Act, 1990. Traffic and violation-ticket matters proceed under The Summary Offences Procedure Act, 1990 in the Provincial Court of Saskatchewan. A non-lawyer may act as an agent only to the extent permitted by that Act and the applicable rules, and subject to the court’s permission and discretion.

In every province, you acknowledge that:

• we make no representation that a court will permit us to appear or speak on your behalf in any given matter or at any given location;
• you may be required to attend court, sign documents, or represent yourself; and
• we will only act within the scope you authorize and within the limits of what the applicable law and the court allow.

5. Quotes, fees and payment

Quotes are free and based on the information you provide. Our fees depend on factors including the court location, the offence(s) charged, and the circumstances of your case, and are confirmed before you retain us. You are retained only once you have accepted a quote and submitted the required payment and paperwork. Court-imposed fines, surcharges, and any third-party costs are separate from, and not included in, our fees. Fees are for our services and are not contingent on, or refundable based on, the outcome of your matter unless we agree otherwise in writing.

6. Your responsibilities

You agree to provide complete and accurate information, to disclose all relevant facts and documents, and to respond promptly to our requests. Traffic and provincial offence matters are subject to strict deadlines; you are responsible for telling us about your ticket, court dates, and any notices as early as possible. We are not responsible for consequences arising from inaccurate or incomplete information, late instructions, or missed deadlines that result from delayed or incomplete information from you.

7. No guarantee of outcome

Every matter is different and outcomes depend on facts, evidence, the applicable law, the prosecutor, and the court. Past results do not guarantee or predict future outcomes. We do not guarantee any particular result, including that a ticket will be reduced, dismissed, or withdrawn.

8. Limitation of liability

To the fullest extent permitted by law, Ticket Busters and its agents, employees, and contractors are not liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of this website or our services. To the extent we are found liable, our total liability will not exceed the fees you paid to us for the specific matter giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Your information and privacy

When you submit the quote form or contact us, we collect the information you provide (such as your name, contact details, driver’s licence or plate number, ticket location, any ticket image you upload, and your description of events) in order to assess and handle your matter and to contact you. We use it for that purpose, do not sell it, and disclose it only as needed to provide our services or as required by law. Do not send us information you do not want us to have.

10. Intellectual property

The content, branding, and design of this website are owned by Ticket Busters Ltd. or its licensors and may not be copied or reused without permission.

11. Third-party links

This website may link to third-party sites. We are not responsible for the content, accuracy, or practices of any site we do not operate.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent version, and your continued use of the website after changes are posted means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable there, without regard to conflict-of-laws rules. Where services are provided in Alberta or Saskatchewan, the laws and court rules of that province also apply to those services.

14. Contact

Questions about these Terms? Reach us at info@ticketbusters.ca or 1-833-TIX-FIXD (849-3493).

This info on this site does NOT constitute legal advice, and should not be interpreted as such. As non-lawyers, court agents CANNOT provide legal advice.